We have updated our Customer Service Charter to let you know what you can expect when we deliver our services. Our Charter includes service standards that we will measure, review and report to let you know how we are doing. It also includes expectations of client behaviour to ensure that everyone enjoys their time in our spaces.
You can view the charter here: https://library.sydney.edu.au/about/governance.html.
We welcome your feedback on our Customer Service Charter here: https://www.research.net/r/lcscharter. You can also provide suggestions and feedback about any of our Library services by going here: https://library.sydney.edu.au/contacts/feedback-form.html