Chat Now is the Library’s messaging service which enables clients to ask questions and talk to Library staff in ‘real time’.

It is an extension of the Ask Us Now FAQ database and Information Desk service & enables clients to get in touch with library staff quickly and easily from any location.

The Chat Now service is available from 10am – 9pm, Monday to Thursday, 10am – 5pm Friday during semester hours. Hours vary outside of semester and excludes public holidays.

What do our students think?

“I think Chat Now will make it much simpler and be more convenient for students to ask more questions. With many companies across Australia adopting a live chat contact alternative, it’s pretty much a requirement for all help centres. With Chat Now, help is more readily available. I think this is likely to increase the number of questions and also the type of questions. For example, instead of physically walking up to the library help desk, students can ask librarians via the Chat Now advice for certain research or even how to find a specific book in the Library” –Glen

“If you have a question while you’re searching databases at home you’ll have someone to be able to ask” – Erin

“It will be a good channel for students to ask questions and if you need a quick answer” – Ingrid