Chat Nowis the Library’s messaging service which enables clients to ask questions and talk to Library staff in ‘real time’.
It is an extension of the Ask Us Now FAQ database and Information Desk service & enables clients to get in touch with library staff quickly and easily from any location.
The Chat Now service is available from 10am – 9pm, Monday to Thursday, 10am – 5pm Friday during semester hours. Hours vary outside of semester and excludes public holidays.
What do our students think?
“I think Chat Now will make it much simpler and be more convenient for students to ask more questions. With many companies across Australia adopting a live chat contact alternative, it’s pretty much a requirement for all help centres. With Chat Now, help is more readily available. I think this is likely to increase the number of questions and also the type of questions. For example, instead of physically walking up to the library help desk, students can ask librarians via the Chat Now advice for certain research or even how to find a specific book in the Library” –Glen
“If you have a question while you’re searching databases at home you’ll have someone to be able to ask” – Erin
“It will be a good channel for students to ask questions and if you need a quick answer” – Ingrid
This year we’ve enabled automatic renewals for our general collections to help people avoid fines when they forget to renew the things they’ve borrowed from us. Additionally, it’ll help us get our items back for RFID tagging, and mean we can better maintain our collection.
This means we’ll be automatically extending your loans up to four times (48 weeks) – You don’t need to do this yourself any more. We’ll renew for you if:
your fines are under $30
they’re from our general collection
your account hasn’t expired
no-one else has requested the item you’ve borrowed from us.
The only things we won’t automatically renew for you are:
If we’ve borrowed it from BONUS+ or it’s through Document Delivery
2 hour collection (as this is a high demand collection)
Items that have already been renewed four times or more.
If you’d still like to keep it after a year or four renewals (whichever comes sooner), they’ll need to come back before you can re-borrow them. If you have extenuating circumstances, please reply to the last email notice you got from the Library so we can work with you.
We’ll let you know when it’s time to bring the items back by email, no need to renew anything manually anymore!
In January 2017 the Library started to implement eReserve, a system to enhance student discovery of unit of study readings and make the process easier and more efficient for academics and library staff.
eReserve will make it easier for students to find and access their readings.
What we think you will love about the new system?
Simple and user friendly interface
Seamless access to readings located in one place embedded within Blackboard, no more having to check another system
Can see comments from your lecturer about specific readings
Readings are grouped into weeks that align with your lecture pattern
For Faculty staff
Faster processing – more control for academic staff enabling short notice additions to your lists
More transparency – you can see at all times the status of the reading lists (e.g. active, being processed, pending, need review)
Lecturers can see the number of times an item is viewed by students
Academics can get fast support from Library staff via the Help link
A system for tracking and controlling copyright and enhanced copyright reporting
Readings are located within Blackboard (soon to be Canvas)
Various format reading resources can be uploaded (e.g. web links; AV/DVD, PDF)
Successful pilot projects
So far we successfully tested the system for the Sydney Law School, Psychology, Public Health and SLAM during Summer School and Semester 1. The response has been positive from both academics and students.
The Semester 2, 2017 phase will include the Sydney Nursing School and Faculty of Health Sciences and selected units of study from the University of Sydney Business School. Faculties and Schools not part of the Semester 2, 2017 phase will be transitioned to the new system Semester 1, 2018. The Library will be in contact with faculty staff before reading lists are transitioned into the new system.
Ever wander around the Library looking for a desk? Wander no more! We extended the trial of a desk booking system for Semester 1.
Students and staff may now book an individual desk at Fisher, Law, and SciTech libraries as well as in the Quarter . As part of an extended trial, approximately 115 desks will be bookable just like a meeting room.
Following the successful launch of The Quarter, Bosch and Camden Commons at the start of Semester 1, Fisher and Law libraries will be open 24/7 from the start of Semester 2. Great news for students with no hanging around at 10pm to get into the small level 3 space. Staff can also take advantage of this new service. Students and staff will have:
access to all collections including 2 hour loans and holds
2713 study spaces
bookable discussion rooms
self-issue machines to borrow books
Both libraries are going to be staffed by security personnel only, which means that some of the library services are not available, including:
bonus and interlibrary loan pick-ups
help through staffed Information and ICT points
SYDPAY card encoding
paying fines in person.
Please remember to bring your student or staff card as you will need this to access the building. If you have any more questions, please ask a member of staff.