New Library Customer Service Charter

We have updated our Customer Service Charter to let you know what you can expect when we deliver our services. Our Charter includes service standards that we will measure, review and report to let you know how we are doing. It also includes expectations of client behaviour to ensure that everyone enjoys their time in our spaces.

You can view the charter here: https://library.sydney.edu.au/about/governance.html.

We welcome your feedback on our Customer Service Charter here: https://www.research.net/r/lcscharter. You can also provide suggestions and feedback about any of our Library services by going here:  https://library.sydney.edu.au/contacts/feedback-form.html

“Hey!” Keep an eye on your stuff

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You might see us discreetly placing “Hey” coasters on items left unattended in our Library spaces. We’re doing this because we had a few cases of stolen laptops and phones and to remind you that sometimes, people can be awful and take things that aren’t theirs.

The safety of our students and their property is our highest priority, so please keep your personal belongings with you at all times. In case you have found or lost an item, contact Library staff or security.

Sharing made easy: a new sidebar for the Sydney eScholarship Repository

15/06/2016flyout

Did you know that you can now easily share articles from the Sydney eScholarship Repository?

By Gary Browne

Recently, our Library IT team has added a social sharing widget, using AddThis, to the repository of open access articles produced by researchers from the University of Sydney. The widget is implemented as a flyout sidebar on the left side of all the pages of the repository. So now, you can easily share the home page, community or collection pages and, of course, individual articles. In this way, you can effectively disseminate links to increase exposure of your work.

The sidebar is setup to display five social media options for sharing, which will vary depending on recent user behaviour. The sixth “plus” button opens a window with many more social media sharing options. The visible buttons will display number of shares for a specific page. But that’s not all. Through AddThis we can now generate reports of sharing activity, with graphs of top services, top content and more. So wait no longer and start sharing!

Honi Soit – digitisation of a well-loved treasure

16/03/2016

Honi Soit, the University of Sydney’s student newspaper, has been published by the Students’ Representative Council since 1929 and forms a rich and informative source of the cultural and social history of the University, New South Wales and Australia.

By Sten ChristensenHoniSoit2

There is now a need to preserve and sustain the older editions of the newspaper, which are deteriorating due to the age, and a need to provide alternative methods of access to the content. The Library has committed funds for the digitisation of a large portion of the back set (1929-1990) and has engaged the services of a company that specialises in this type of digitisation, DatacomIT.

This is the first phase of the project which involves the digitisation and scanning of the newspaper and the processing of a large number of digital files. The sum total of the data will be over a 1TB (1000 Gigabytes! This has been done onsite given the rare and fragile state of the material. Following on from the scanning and file processing we will move to phase two, discussing with the SRC on making the material that we have digitised available online to the public.

As the digital files are fully processed and checked we will be making samples available prior to the 1929 to 1990 back set going online.

Please direct any inquiries to Sten Christensen Associate Director, Publishing and Data (sten.christensen@sydney.edu.au)

#honisoit #sydney_library #behindthescenes

New spaces, new names

 

29/02/2016

From Semester 1, 2016 our new spaces will be re-named to reflect their new identities. For a summary of the changes, please see the table below.

By Belinda Norman

“Commons” was chosen as it reflects what we are trying to achieve in space and service delivery. The word “commons” embodies the principle of open access which the Library strives to promote, both in terms of information and education, but also as a physical space open to all staff and students .“Commons” also reflects the peer to peer learning and support model we’re growing within these spaces, and our intention to make them places where our clients can collaborate and create their own workshops and events.

 

Old Name New  Name
Badham Library, Badham Building The Quarter
Camden Library Camden Commons
Medical Library, Bosch Building Bosch Commons

#Sydney_library #TheQuarter