New Library Hours & Extended Online Support for 2020

Starting Monday 24 February 2020, opening and information desk hours during semester will change in some Library sites.

We will also expand our online support available to staff and students through our live online chat service, Chat Now. From Semester 1, Chat Now will operate from 10am-10pm Monday to Thursday, and 10am-8pm on Fridays.

Chat Now is the Library’s live online chat service which enables clients to ask questions and talk to Library staff in real-time. The extended hours mean clients can access support when they need it most, wherever they might be: in the library, at home or anywhere in the world!

Changes across sites include the following:

Fisher and Law Libraries

Fisher and Law Libraries will remain open to staff and students 24 hours a day, 7 days a week. However, Library information desks (and equipment kept behind the desk) will close at 8pm, Monday to Friday.

After 8pm, you can chat with Library staff online via Chat Now until 10pm, Monday to Thursday.

To provide more support to students on Sundays, the Fisher Information desk will open from 9am-5pm each Sunday. This means staff and students in Fisher and Law Libraries can get more in-person support Sunday mornings at the Fisher Information desk. However, the Law Information Library desk will be open on Sundays from 1-5pm.

  Monday-Thursday Friday Saturday Sunday
Fisher & Law Libraries 24/7 24/7 24/7 24/7
Fisher desk 8am-8pm 8am-8pm 9am-5pm 9am-5pm
Law desk 8am-8pm 8am-8pm 9am-5pm 1pm-5pm
ChatNow 10am-10pm 10am-8pm

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Members of the public, Alumni and community borrowers only have access to this space during information desk hours.

SciTech Library

SciTech Library will remain open to staff and students 8am-10pm, Monday to Thursday, with extended hours on Fridays. However, the SciTech Information desk (and equipment kept behind the desk) will close at 8pm, Monday to Friday.

After 8pm, you can chat with Library staff online via Chat Now until 10pm, Monday to Thursday.

  Monday-Thursday Friday Saturday Sunday
SciTech Library 8am-10pm 8am-10pm 9am-5pm 1pm-5pm
SciTech desk 8am-8pm 8am-8pm 9am-5pm 1pm-5pm
ChatNow 10am-10pm 10am-8pm

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Members of the public, Alumni and community borrowers only have access to this space during information desk hours.

Nursing Library

Nursing Library will now open at 9am, Monday to Friday.

  Monday-Thursday Friday Saturday Sunday
Nursing 9am-7pm 9am-5pm
ChatNow 10am-10pm 10am-8pm

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Health Sciences and Conservatorium Libraries

In response to feedback from you, there are no changes to opening or information desk hours at the Health Sciences and Conservatorium Libraries.

  Monday-Thursday Friday Saturday Sunday
Health Sciences 8am-9pm 8am-6pm 10am-5pm 1pm-5pm
Conservatorium 8am-8pm 8am-6pm 10am-5pm
ChatNow 10am-10pm 10am-8pm

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Chat Now

We will extend Chat Now hours to provide you with live online support when you need it most! You can now chat live with Library staff with any questions you might have from 10am -10pm, Monday to Thursday and 10am-8pm on Fridays.

  Monday-Thursday Friday Saturday Sunday
ChatNow 10am-10pm 10am-8pm

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All these changes will be implemented from Monday 24 February 2020.

For more information on Library site and opening ours, visit the locations & opening hours page on our website.

Staff and student questions, suggestions and feedback can be made through the Library’s Suggestion & feedback form

Calling all hand-craft printers and printmakers!

For the third year running, we are excited to announce applications for the 2020 Printer in Residence Program are now open!

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2019 Printer in Residence Barbara Campbell at work creating a print.

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The Library is calling for applications from letterpress printers and artists in printing or book arts, for a residency of 8 weeks, to take place during Semester 2, 2020. The residency is acquisitive and supported by payment of $7,000.

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Now in its third year, the 2020 Printer in Residence program returns to increase awareness of the Piscator Press and to encourage an ongoing enthusiasm for material book arts within the University. We also aim to foster; a creative dialogue between print and digital processes, experimentation, and active engagement with library users.
Letterpress printmakers and book artists are invited to propose a project for a print publication or creative work to be made in the workshop and completed during an 8-week residency.

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2018 Printer in Residence Wendy Murray giving a workshop on printing during her residency.

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Applications close Sunday 1st March, 2020 at 11.59pm. Further information and application details can be found on the Library’s website.

Your new Library services platform

Library online search gets a facelift: read about the new integrated Library search tool for research, teaching and learning.

Science library photo of ramp and books

The new Library Services Platform is a cloud-based tool used to manage information resources including a search portal, called Library Search for discovering library collections. This interface has replaced CrossSearch, the Catalogue, and MyLoans from January 2019.

The new provider for the Library Services Platform is Ex Libris – a major technology provider for research libraries globally. Their customers include Cambridge and Harvard.

The interface was updated in January 2019 and the new Library Services Platform automatically replaced the current platform.

Searching: A new single platform

A separate, traditional library catalogue has been replaced with an integrated single portal, called Library Search. Early feedback from academic staff has indicated that the new Library Services Platform has made it “much easier to find and access specific journal articles”.

MyLoans

Some information from MyLoans, including current loans, will carry over to the new system, however some information will not:

  • Reading (Borrowing) History
  • MyLoans feeds.

FAQs regarding the new system

Who to contact

If you need any assistance, Library staff are here to help. You can contact frontline Library staff by phone, chat, by logging a ticket (outside of chat hours) or in person. You can also contact your Academic Liaison Librarian.

Chat Now!

Student

chatnowimage

Chat Now is the Library’s messaging service which enables clients to ask questions and talk to Library staff in ‘real time’.

It is an extension of the Ask Us Now FAQ database and Information Desk service & enables clients to get in touch with library staff quickly and easily from any location.

The Chat Now service is available from 10am – 9pm, Monday to Thursday, 10am – 5pm Friday during semester hours. Hours vary outside of semester and excludes public holidays.

What do our students think?

“I think Chat Now will make it much simpler and be more convenient for students to ask more questions. With many companies across Australia adopting a live chat contact alternative, it’s pretty much a requirement for all help centres. With Chat Now, help is more readily available. I think this is likely to increase the number of questions and also the type of questions. For example, instead of physically walking up to the library help desk, students can ask librarians via the Chat Now advice for certain research or even how to find a specific book in the Library” –Glen

“If you have a question while you’re searching databases at home you’ll have someone to be able to ask” – Erin

“It will be a good channel for students to ask questions and if you need a quick answer” – Ingrid 

Automatic renewals of Library items

University of Sydney Library

This year we’ve enabled automatic renewals for our general collections to help people avoid fines when they forget to renew the things they’ve borrowed from us. Additionally, it’ll help us get our items back for RFID tagging, and mean we can better maintain our collection.

This means we’ll be automatically extending your loans up to four times (48 weeks) – You don’t need to do this yourself any more. We’ll renew for you if:

  • your fines are under $30
  • they’re from our general collection
  • your account hasn’t expired
  • no-one else has requested the item you’ve borrowed from us.

The only things we won’t automatically renew for you are:

  • If we’ve borrowed it from BONUS+ or it’s through Document Delivery
  • Equipment
  • 2 hour collection (as this is a high demand collection)
  • Items that have already been renewed four times or more.

If you’d still like to keep it after a year or four renewals (whichever comes sooner), they’ll need to come back before you can re-borrow them. If you have extenuating circumstances, please reply to the last email notice you got from the Library so we can work with you.

We’ll let you know when it’s time to bring the items back by email, no need to renew anything manually anymore!

“Hey!” Keep an eye on your stuff

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You might see us discreetly placing “Hey” coasters on items left unattended in our Library spaces. We’re doing this because we had a few cases of stolen laptops and phones and to remind you that sometimes, people can be awful and take things that aren’t theirs.

The safety of our students and their property is our highest priority, so please keep your personal belongings with you at all times. In case you have found or lost an item, contact Library staff or security.