Chat Nowis the Library’s messaging service which enables clients to ask questions and talk to Library staff in ‘real time’.
It is an extension of the Ask Us Now FAQ database and Information Desk service & enables clients to get in touch with library staff quickly and easily from any location.
The Chat Now service is available from 10am – 9pm, Monday to Thursday, 10am – 5pm Friday during semester hours. Hours vary outside of semester and excludes public holidays.
What do our students think?
“I think Chat Now will make it much simpler and be more convenient for students to ask more questions. With many companies across Australia adopting a live chat contact alternative, it’s pretty much a requirement for all help centres. With Chat Now, help is more readily available. I think this is likely to increase the number of questions and also the type of questions. For example, instead of physically walking up to the library help desk, students can ask librarians via the Chat Now advice for certain research or even how to find a specific book in the Library” –Glen
“If you have a question while you’re searching databases at home you’ll have someone to be able to ask” – Erin
“It will be a good channel for students to ask questions and if you need a quick answer” – Ingrid
This year we’ve enabled automatic renewals for our general collections to help people avoid fines when they forget to renew the things they’ve borrowed from us. Additionally, it’ll help us get our items back for RFID tagging, and mean we can better maintain our collection.
This means we’ll be automatically extending your loans up to four times (48 weeks) – You don’t need to do this yourself any more. We’ll renew for you if:
your fines are under $30
they’re from our general collection
your account hasn’t expired
no-one else has requested the item you’ve borrowed from us.
The only things we won’t automatically renew for you are:
If we’ve borrowed it from BONUS+ or it’s through Document Delivery
2 hour collection (as this is a high demand collection)
Items that have already been renewed four times or more.
If you’d still like to keep it after a year or four renewals (whichever comes sooner), they’ll need to come back before you can re-borrow them. If you have extenuating circumstances, please reply to the last email notice you got from the Library so we can work with you.
We’ll let you know when it’s time to bring the items back by email, no need to renew anything manually anymore!
You might see us discreetly placing “Hey” coasters on items left unattended in our Library spaces. We’re doing this because we had a few cases of stolen laptops and phones and to remind you that sometimes, people can be awful and take things that aren’t theirs.
The safety of our students and their property is our highest priority, so please keep your personal belongings with you at all times. In case you have found or lost an item, contact Library staff or security.
We have updated our Customer Service Charter to let you know what you can expect when we deliver our services. Our Charter includes service standards that we will measure, review and report to let you know how we are doing. It also includes expectations of client behaviour to ensure that everyone enjoys their time in our spaces.
Recently, our Library IT team has added a social sharing widget, using AddThis, to the repository of open access articles produced by researchers from the University of Sydney. The widget is implemented as a flyout sidebar on the left side of all the pages of the repository. So now, you can easily share the home page, community or collection pages and, of course, individual articles. In this way, you can effectively disseminate links to increase exposure of your work.
The sidebar is setup to display five social media options for sharing, which will vary depending on recent user behaviour. The sixth “plus” button opens a window with many more social media sharing options. The visible buttons will display number of shares for a specific page. But that’s not all. Through AddThis we can now generate reports of sharing activity, with graphs of top services, top content and more. So wait no longer and start sharing!
Jenny Langenstrass has recently become a member of the Metadata Managers Focus Group, a part of the OCLC (Online Computer Library Center), a global library cooperative.
By Agata Mrv-Montoya
Since 1967 OCLC has been conducting research, sharing technology services, and running advocacy campaigns for the library community internationally. Among many initiatives, OCLC, in collaboration with its member libraries, has been producing and maintaining WorldCat. Combining the collections of 72,000 libraries in 170 countries and territories, WorldCat is the largest online public access catalogue in the world.
The role of the Metadata Managers Focus Group, comprising an international group of industry experts and chaired by Karen Smith-Yoshimura (OCLC Program Officer), is to identify metadata management issues for OCLC Research Library Partnership. These issues, such as the impact of identifiers on authority workflows, and collecting and curating research data, are at the core of making information more useful and accessible to scholars and researchers.
Congratulations to Jenny on becoming a member of an international group of metadata experts and good luck in driving the development of new metadata standards!