Your new Library services platform

Library online search gets a facelift: read about the new integrated Library search tool for research, teaching and learning.

Science library photo of ramp and books

The new Library Services Platform is a cloud-based tool used to manage information resources including a search portal, called Library Search for discovering library collections. This interface has replaced CrossSearch, the Catalogue, and MyLoans from January 2019.

The new provider for the Library Services Platform is Ex Libris – a major technology provider for research libraries globally. Their customers include Cambridge and Harvard.

The interface was updated in January 2019 and the new Library Services Platform automatically replaced the current platform.

Searching: A new single platform

A separate, traditional library catalogue has been replaced with an integrated single portal, called Library Search. Early feedback from academic staff has indicated that the new Library Services Platform has made it “much easier to find and access specific journal articles”.

MyLoans

Some information from MyLoans, including current loans, will carry over to the new system, however some information will not:

  • Reading (Borrowing) History
  • MyLoans feeds.

FAQs regarding the new system

Who to contact

If you need any assistance, Library staff are here to help. You can contact frontline Library staff by phone, chat, by logging a ticket (outside of chat hours) or in person. You can also contact your Academic Liaison Librarian.

Chat Now!

Student

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Chat Now is the Library’s messaging service which enables clients to ask questions and talk to Library staff in ‘real time’.

It is an extension of the Ask Us Now FAQ database and Information Desk service & enables clients to get in touch with library staff quickly and easily from any location.

The Chat Now service is available from 10am – 9pm, Monday to Thursday, 10am – 5pm Friday during semester hours. Hours vary outside of semester and excludes public holidays.

What do our students think?

“I think Chat Now will make it much simpler and be more convenient for students to ask more questions. With many companies across Australia adopting a live chat contact alternative, it’s pretty much a requirement for all help centres. With Chat Now, help is more readily available. I think this is likely to increase the number of questions and also the type of questions. For example, instead of physically walking up to the library help desk, students can ask librarians via the Chat Now advice for certain research or even how to find a specific book in the Library” –Glen

“If you have a question while you’re searching databases at home you’ll have someone to be able to ask” – Erin

“It will be a good channel for students to ask questions and if you need a quick answer” – Ingrid 

Automatic renewals of Library items

University of Sydney Library

This year we’ve enabled automatic renewals for our general collections to help people avoid fines when they forget to renew the things they’ve borrowed from us. Additionally, it’ll help us get our items back for RFID tagging, and mean we can better maintain our collection.

This means we’ll be automatically extending your loans up to four times (48 weeks) – You don’t need to do this yourself any more. We’ll renew for you if:

  • your fines are under $30
  • they’re from our general collection
  • your account hasn’t expired
  • no-one else has requested the item you’ve borrowed from us.

The only things we won’t automatically renew for you are:

  • If we’ve borrowed it from BONUS+ or it’s through Document Delivery
  • Equipment
  • 2 hour collection (as this is a high demand collection)
  • Items that have already been renewed four times or more.

If you’d still like to keep it after a year or four renewals (whichever comes sooner), they’ll need to come back before you can re-borrow them. If you have extenuating circumstances, please reply to the last email notice you got from the Library so we can work with you.

We’ll let you know when it’s time to bring the items back by email, no need to renew anything manually anymore!

“Hey!” Keep an eye on your stuff

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You might see us discreetly placing “Hey” coasters on items left unattended in our Library spaces. We’re doing this because we had a few cases of stolen laptops and phones and to remind you that sometimes, people can be awful and take things that aren’t theirs.

The safety of our students and their property is our highest priority, so please keep your personal belongings with you at all times. In case you have found or lost an item, contact Library staff or security.

New Library Customer Service Charter

We have updated our Customer Service Charter to let you know what you can expect when we deliver our services. Our Charter includes service standards that we will measure, review and report to let you know how we are doing. It also includes expectations of client behaviour to ensure that everyone enjoys their time in our spaces.

You can view the charter here: https://library.sydney.edu.au/about/governance.html.

We welcome your feedback on our Customer Service Charter here: https://www.research.net/r/lcscharter. You can also provide suggestions and feedback about any of our Library services by going here:  https://library.sydney.edu.au/contacts/feedback-form.html

Sharing made easy: a new sidebar for the Sydney eScholarship Repository

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Did you know that you can now easily share articles from the Sydney eScholarship Repository?

By Gary Browne

Recently, our Library IT team has added a social sharing widget, using AddThis, to the repository of open access articles produced by researchers from the University of Sydney. The widget is implemented as a flyout sidebar on the left side of all the pages of the repository. So now, you can easily share the home page, community or collection pages and, of course, individual articles. In this way, you can effectively disseminate links to increase exposure of your work.

The sidebar is setup to display five social media options for sharing, which will vary depending on recent user behaviour. The sixth “plus” button opens a window with many more social media sharing options. The visible buttons will display number of shares for a specific page. But that’s not all. Through AddThis we can now generate reports of sharing activity, with graphs of top services, top content and more. So wait no longer and start sharing!