We’ve redesigned our homepage to better communicate with you and madeour online help services easier to find.
From Monday 6th July, you will notice some changes around the Library website.
To help you discover Library initiatives and services, we’ve redesigned our homepage so you can see featured information without having to scroll down the page.
Say hello to Live Chat, on all pages
Previously called ‘Chat Now’, you’ll now find a ‘Live Chat’ tab in the lower right of your screen on all pages, so where ever you are on our website help is one click away. Even better, it’s now easier to start chatting with our staff – just type your message and connect instantly.
‘Ask Us Now’ renamed to ‘Frequently Asked Questions’
This is the same service you know and love. Use Frequently Asked Questions to find the Library’s answers to your top questions, 24/7. Can’t find the answer you’re looking for? It’s still easy to send a new question our way.
We’d love to hear your feedback about these changes as we continue to make improvements to the Library website.
Remember when you’d walk up to the information desk and ask for assistance? Now we’re here, in virtual person, to help you.
In Fisher Library foyer we have our Virtual Information Desk to greet you and help you with any questions. There’s no need to log in and no mobile devices are required – just walk up and chat.
In the first weeks of reopening we’ve had enquiries ranging from how to find books at Fisher Library, to asking if the staff member they are talking to is real! Students love it and some feedback includes ‘Brave New World’, ‘Cool!’, ‘It’s great to be talking to a human!’
As Library staff we’ve enjoyed reconnecting with you face-to-face, even if it is virtual, and it was wonderful to be able to wish students good luck with their exams.
The Virtual Information Desk is open 10am – 4pm Monday to Friday. Come and have a chat, or wave and say hello!
Dr David Andrés Fernández is a visiting scholar from Complutense University of Madrid, Musicology and he will be discussing his latest research findings concerning some of the liturgical manuscripts recently purchased by Rare Books and Special Collections.
These manuscripts include books for both Cathedral and Monastic use, dating back to the thirteenth century. Many of the books focus on the period from Christmas to Epiphany.
Although provenance for a number of these manuscripts cannot yet be established with any certainty, repertorial and decorative evidence in some of the books points to links with the liturgical agenda of Salamanca Cathedral. Two monastic antiphonals and one gradual are identified with religious communities (Servites, Jeronymites, Augustinians) and one of these appears to have been associated with a particular house of nuns (Our Lady of the Snows).
Chat Nowis the Library’s messaging service which enables clients to ask questions and talk to Library staff in ‘real time’.
It is an extension of the Ask Us Now FAQ database and Information Desk service & enables clients to get in touch with library staff quickly and easily from any location.
The Chat Now service is available from 10am – 9pm, Monday to Thursday, 10am – 5pm Friday during semester hours. Hours vary outside of semester and excludes public holidays.
What do our students think?
“I think Chat Now will make it much simpler and be more convenient for students to ask more questions. With many companies across Australia adopting a live chat contact alternative, it’s pretty much a requirement for all help centres. With Chat Now, help is more readily available. I think this is likely to increase the number of questions and also the type of questions. For example, instead of physically walking up to the library help desk, students can ask librarians via the Chat Now advice for certain research or even how to find a specific book in the Library” –Glen
“If you have a question while you’re searching databases at home you’ll have someone to be able to ask” – Erin
“It will be a good channel for students to ask questions and if you need a quick answer” – Ingrid